During the Provider launch, the user accounts are all set as a Manager User. This allows them to customize the general information you share with agencies, add and edit other users, view all cases connected to your company, and assign users to cases. There can be more than one Manager User.When a Manager invites a new User to the network, they are automatically set as a Staff User. A Manager User can assign Users to a case so that they will receive notifications.
A Staff User will only be able to view the information for the specific cases they are connected to.
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